Privacy Policy

BC Cloud ("we", "us", "our") is a UK-based hosting provider registered in England and Wales. We provide VPS hosting, game server hosting, web hosting, app hosting, monitoring, managed services, and network controller hosting.

For the purposes of UK data protection law, BC Cloud is the data controller for the personal data we collect from you. If you have any questions about this policy or how we handle your data, contact us at privacy@bccloud.co.uk.

Account and Billing Information

When you sign up or purchase a service, we collect:

• Full name and company name (where applicable)
• Email address
• Billing address
• Phone number
• Payment method details (processed securely via our payment provider — we do not store full card numbers)

Technical and Usage Data

When you use our website or services, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URLs
• Device and operating system information

Support Communications

If you contact our support team, we retain records of those communications to help us resolve issues and improve our service.

We use the data we collect for the following purposes:

• To provision and manage your hosting services
• To process payments and send invoices
• To communicate with you about your account, renewals, and support requests
• To detect and prevent fraud or abuse
• To improve our services and website
• To comply with our legal obligations

We rely on the following lawful bases under UK GDPR: contract performance (to deliver your services), legitimate interests (security, fraud prevention, service improvement), and legal obligation (where required by law).

We will only send you marketing communications if you have opted in. You can unsubscribe at any time.

We do not sell your personal data. We may share it with trusted third parties only where necessary to deliver our services:

• Payment processors — to handle billing securely
• Email service providers — to send transactional and support emails
• Data centre operators — who host the infrastructure your services run on
• Legal authorities — if required to do so by law, court order, or to protect the rights and safety of BC Cloud or others

All third parties we work with are required to handle your data in accordance with UK GDPR and applicable data protection law.

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website and client area to function
• Analytics cookies — to understand how visitors use our site (anonymised where possible)

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our client portal.

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations (such as tax and accounting requirements). Billing records are retained for a minimum of 6 years in accordance with HMRC requirements.

When you close your account, we will delete or anonymise your personal data, subject to any legal retention obligations.

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access — to request a copy of your personal data
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data (subject to legal obligations)
• Right to restrict processing — to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a machine-readable format
• Right to object — to object to processing based on legitimate interests

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted connections (TLS/HTTPS), access controls, and regular security reviews.

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by displaying a notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

This policy is governed by the laws of England and Wales.